Data Entry/Customer Service in Chicago Area
Chicago, IL 60623 US
Embark on an exciting career journey with our well-established food manufacturing company in Chicago, IL as a Customer Service Agent. As a vital member of our Customer Service team, you'll play a key role in maintaining our reputation for exceptional customer interactions and support, while performing data entry tasks necessary for the regular operations of the company.
- Deliver exceptional customer service, ensuring client satisfaction.
- Accurately gather customer and billing information, recording details on order forms.
- Confirm the accuracy of customer data and order histories.
- Inform customers about order details, including pricing, shipping schedules, and any possible delays.
- Review and update account and order information consistently.
- Keep track of new product orders and their status.
- Handle modifications in accounts or orders and report accordingly.
- Efficiently manage client pick-up procedures.
- Provide and recommend product information to attract potential new customers.
- Input new customer information accurately into the system.
- Arrange sample orders for both potential and existing customers.
- Address and resolve customer inquiries and concerns effectively.
- Prepare invoices and shipping documents, coordinating with warehouse and sales teams.
- Calculate and convey total product charges, including shipping.
- Coordinate with the warehouse team to verify product availability.
- Process transactions and oversee payment collection.
- Ensure prompt and appropriate management of pending customer calls.
- A minimum of one year of experience in data entry and customer service.
- Bilingual abilities in Spanish and English are preferred.
- The role includes sitting for prolonged periods, repetitive tasks, and occasionally lifting items up to 15 lbs.
- The position is based in an office-like setting within a plant facility.
- Own reliable transportation
This role is ideal for individuals who excel in customer interactions and are eager to contribute to the thriving food manufacturing industry. If you are committed to delivering top-notch customer service and want to be part of a dynamic team, we welcome you to apply. Join us and contribute to our mission of providing high-quality service in the food manufacturing sector.