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We are looking for a Call Center Representative specializing in machinery support. This role is vital for providing exceptional customer service and technical assistance for our product line. Located onsite, this position is perfect for individuals passionate about technology and customer care.
Responsibilities:
Requirements:
This role is ideal for someone with a customer service background, basic IT, and mechanical skills, looking to grow in a dynamic, tech-driven environment. If you enjoy problem-solving and helping others, apply to join our team as a Call Center Representative.
Call Center Representative
Elk Grove Village, IL 60007 US
Posted: 01/28/2024
2024-01-28
2024-05-05
Employment Type:
Permanent
Industry: CLERICAL
Job Number: JV8741717128
Job Description
We are looking for a Call Center Representative specializing in machinery support. This role is vital for providing exceptional customer service and technical assistance for our product line. Located onsite, this position is perfect for individuals passionate about technology and customer care.
Responsibilities:
- Offer first-line support for customer inquiries about machinery, including troubleshooting and guidance.
- Complete an extensive training program to gain deep product knowledge and service skills.
- Record customer interactions, process customer accounts, and file documents.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep abreast of new product information and technical updates.
Requirements:
- Proven customer service experience, preferably in a call center or technical support role.
- Basic IT skills and the ability to quickly learn new software and systems.
- Mechanical knowledge or experience is highly desirable for effective troubleshooting.
- Strong communication and listening skills, with the ability to handle stressful situations calmly and professionally.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent phone handling skills and active listening.
- Flexibility to adapt to changing environments and policies.
This role is ideal for someone with a customer service background, basic IT, and mechanical skills, looking to grow in a dynamic, tech-driven environment. If you enjoy problem-solving and helping others, apply to join our team as a Call Center Representative.
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Ready to take the next step in your career? Explore the promising job opportunities in the vibrant Elk Grove Village, Illinois! Situated in the beautiful Cook County, this area boasts a thriving business community and exceptional quality of life. From the renowned Woodfield Mall, the Mitsuwa Marketplace offering authentic Japanese cuisine, to the stunning Elk Grove Park District with its array of recreational activities, Elk Grove Village has something for everyone. With easy access to Chicago's cultural scene, professional sports teams like the Bears and Bulls, and the stunning 4,000-acre Busse Woods Forest Preserve, Elk Grove Village offers a unique blend of opportunities for both personal and professional growth. Start your job search today and discover all that this charming region has to offer!
