Call Center Representative
Elk Grove Village, IL 60007 US
We are looking for a Call Center Representative specializing in machinery support. This role is vital for providing exceptional customer service and technical assistance for our product line. Located onsite, this position is perfect for individuals passionate about technology and customer care.
- Offer first-line support for customer inquiries about machinery, including troubleshooting and guidance.
- Complete an extensive training program to gain deep product knowledge and service skills.
- Record customer interactions, process customer accounts, and file documents.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep abreast of new product information and technical updates.
- Proven customer service experience, preferably in a call center or technical support role.
- Basic IT skills and the ability to quickly learn new software and systems.
- Mechanical knowledge or experience is highly desirable for effective troubleshooting.
- Strong communication and listening skills, with the ability to handle stressful situations calmly and professionally.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent phone handling skills and active listening.
- Flexibility to adapt to changing environments and policies.
This role is ideal for someone with a customer service background, basic IT, and mechanical skills, looking to grow in a dynamic, tech-driven environment. If you enjoy problem-solving and helping others, apply to join our team as a Call Center Representative.