Essential Duties and Responsibilities:

• Provide professional customer service.
• Obtain customer and billing information, product to be purchased, and reported on order forms.
• Verify the accuracy of customer and order history.
• Inform the customer of order information including prices, shipping dates, and anticipated delays.
• Review and ensure the accuracy of account information and orders.
• Maintain a record of new product orders and status.
• Review and report account/order modifications.
• Conduct client pick-up procedures.
• Recommend and provide product information to meet the needs of potential new customers.
• Obtain and enter new customer information.
• Place product sample orders for potential new customers and active customers.
• Receive and respond to customer concerns.
• Prepare invoice and shipping documents.
• Confer with warehouse and route salesmen to push through or track orders.
• Calculate shipping and total charges for products.
• Confer with the warehouse to determine the availability of requested merchandise.
• Record transactions and collect payment for products for further processing.
• Ensure pending calls are handled appropriately.

Qualifications:

1. Minimum of 1-year experience in entering data and customer service.
2. Fluent in Spanish and English preferred.
3. Open availability.

Physical Demands:

1. Sitting for extended periods, repetitive tasks, lifting to 15 lbs.

Working Environment:

• The office-like environment in the plant