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We have an exciting opportunity for Customer Service Specialists to join our team at a company located just a few minutes away from our Chicago office. You will be the frontline contact for client queries and issues, ensuring exceptional service standards. The role involves an on-site training period, after which you might transition to working remotely. We are seeking individuals who are self-motivated, organized, and can create a distraction-free home office environment.
Responsibilities:
Requirements:
Join our team and work in a supportive and dynamic environment!
Remote Customer Service Specialist in Chicago
Posted: 12/13/2023
2023-12-13
2024-05-05
Employment Type:
Contract
Industry: INDUSTRIAL
Job Number: JV57977021213
Job Description
We have an exciting opportunity for Customer Service Specialists to join our team at a company located just a few minutes away from our Chicago office. You will be the frontline contact for client queries and issues, ensuring exceptional service standards. The role involves an on-site training period, after which you might transition to working remotely. We are seeking individuals who are self-motivated, organized, and can create a distraction-free home office environment.
Responsibilities:
- Resolve client issues and handle service-related projects efficiently.
- Collaborate closely with Sales and Client Services teams to meet and exceed client expectations.
- Manage and prioritize escalated service requests.
- Maintain accurate and detailed client communication records.
- Ensure high-quality customer service while working remotely.
Requirements:
- Proven customer service experience and high proficiency in Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to work remotely with a stable Wi-Fi connection and a distraction-free environment.
- Availability to work evening shifts.
- Willingness to undergo on-site training at the facility during the day shift, before transitioning to remote work.
Join our team and work in a supportive and dynamic environment!
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